Importance of Following Car Manufacturer's Service Schedule

In this blog entry, I'm writing about 3 Wasted Free Service cases by Hyundai and Peugeot respectively.

Let's talk about Hyundai specifically case 1:

Case 1: Customer Bought New Tucson TL Executive from Kuantan late March 2016.  To enjoy the free service coupon, he MUST service his car at 1000km or 1 month whichever earlier.  Apparently, this guy only decided to came in today (almost 3 months later) at 5,000km.  The consequence?

1) 3 years or 50,000km Free Service Coupons VOID.  He must pay for the service.

2) Future Warranty claims Hyundai Sime Darby Motors would be more difficult as they have a point to argue.

This is a classic Example of NOT FOLLOWING Routine Maintenance schedule by car Manufacturer.  1st service or 1000km's vital to flush out excessive metal parts due to new friction inside your engine. Its best to follow suggested break In time as mention on your vehicles manual. 

By the way,  Full throttle is not advisable at all with a new vehicle for first 1000km.  The metal parts inside your engine needs to give in or adjust with one another for the best optimal movement.  That's why new engine needs this break in time.

CASE 2: Peugeot 308 Turbo. (source Lowyat Forum by frequency):

Just my piece of advice before you heading to get Peugeot car, especially the 308 Turbo edition. This is what happened to my family member.

Summary:

She purchased a Peugeot 308 on the date 24th of February 2009. 

Turbo kit spoilt 3 times under warranty and hitting frequent Depollution Error

Right after warranty expired recently, the turbo kit leaked again! We are so frustrated but still have to fork lots of money and times on it and guess what even worse, right after middle of highway back hometown, the timing chain has broken!

The car has been following the full service and maintenance schedule by Nasim and never been sent to any unauthorized service dealer.

Note: Mileage only 59,000km.  Car is only 4 years old at time of writing (2009)

We have lodged the report to Nasim however they not honor to bear the repair cost.

We have been highlighting the issue in their Facebook but message been deleted..

What a joke that a company doesn't not willing to take into feedback from customers.

QUOTE(frequency @ Jun 27 2013, 04:59 PM)

Update !

The MD from Peugeot Malaysia has called us and claimed top management has looked into the problem.  No update from him since then.

Therefore, ladies and gentlemen, please Follow Car Manufacturer's Service Schedule.  
Jefferson Lim signing off...