October 17, 2011
SUBANG JAYA: Proton cars are now sold with a 10-year/250,000km warranty on their power windows in a bold step by the company to correct the general misconception of the poor reliability of this component.
Proton managing director Datuk Seri Syed Zainal Abidin Syed Mohamed Tahir said the Power Window Lifetime Warranty is applicable to all Proton models sold locally from Sept 1.
Proton cars registered before Aug 31 but are still under Proton manufacturer’s warranty are still eligible for the programme.
Owners, however, are required to obtain a valid Power Window System Warranty registration from any authorised Proton service centres.
The warranty covers labour charges and four types of power window components such as power window switch, door regulator, power window motor and run channel.
Owners are also required to service their vehicles at authorised Proton service dealers during the power window warranty period.
“The power window system in our cars are very reliable since we changed the supplier in 2006. However, it was the power window failures in our earlier generation models that had stigmatised our cars even until today.
“We hope this warranty programme will fix the perception among the 28 million Malaysians that Proton cars have unreliable power windows,” Syed Zainal Abidin said at a press conference at Proton's Centre of Excellence here today.
The warranty covers early Iswara and Wira models till the latest Inspira.
He said the warranty applied only to locally sold vehicles as Proton cars sold overseas do not suffer from the unreliable power window perception.
Syed Zainal Abidin said there had not been any complaints on power window failures from the Exora, one of Proton’s latest model which was launched two years ago.
He said Proton had strived to improve the quality of its products from time to time and the defects per unit (DPU) on its vehicles had dropped to 0.26 currently from 8.0 in 2006.
“Every manufacturer, even global ones, have a certain degree defects on their vehicles. It was unfortunate that the defects on our cars were usually singled out and amplified,” he said.
Syed Zainal Abidin also related his personal experience with a driver of a Proton Waja taxi who refused to wind down his window when paying toll charges some time ago.
“The taxi driver told me that he had always opened the door to pay toll charges and had never used the power window. His reason was that power windows in Proton cars were prone to failures.
“That remark incensed me and I told the taxi driver that Proton will repair his power windows for free if they break down. I even gave him my business card so he could call me up.
“Till today, I have not received a call from him,” Syed Zainal Abidin said.
END OF ARTICLE. Source (click me)
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